Thank you for visiting Yaowanshe and using our WhiskerWise AI service. This Shipping & Returns Policy applies to all digital subscriptions and services purchased on our official website www.yaowanshe.com. Please read this policy carefully before completing any purchase.
1. Service Overview & Digital Delivery
WhiskerWise AI is a 100% digital software subscription service. We do not sell, ship, or deliver any physical products. All purchased services are provided digitally to users.
After successful payment and subscription activation:
You will receive an official order confirmation email within 24 hours to your registered email address
The email includes account activation guidelines, app download access, and subscription privilege details
All feature updates, system upgrades, and customer support services are delivered digitally through our app and official email
No physical shipping address is required for purchasing our services, and no shipping fees will be charged.
2. Subscription Cancellation Terms
Users have the right to cancel their subscription service at any time. You can cancel your subscription via your personal account settings on the WhiskerWise AI app or contact our support team for assistance.
Cancellation takes effect at the end of the current billing cycle
You can continue to use all premium subscription features until the current billing period expires
No partial refunds will be issued for unused subscription time in the ongoing billing cycle
Automatic renewal will be permanently disabled after successful cancellation
3. Refund Policy
We adhere to a fair and transparent refund rule for all users. Due to the nature of digital products, our refund policy is specified as follows:
Eligible Refund Situations
Users who encounter unresolved technical failures within 14 calendar days of the initial purchase that prevent normal use of core app functions
Our technical support team fails to fix verified system errors or service malfunctions after full troubleshooting
Duplicate accidental payments made within the same billing period
Non-Refundable Situations
Refund requests submitted after the 14-day valid refund window
The app and all core features work normally, but users voluntarily decide not to continue using the service
Service failures caused by incorrect user operation, incompatible device systems, or third-party software interference
Accounts that violate our terms of service, including abnormal login, malicious operation, and other irregular behaviors
Free trial users or users of basic free versions are not eligible for cash refunds
4. Refund Application Process
If you meet the refund eligibility requirements, please follow the official process to submit your application:
Send a formal refund request email to our official support mailbox: contact@yaowanshe.com
Set the email subject as: Refund Request + Your Order ID
Provide detailed information including your registered email, order number, purchase time, and specific problem description with relevant screenshots if necessary
Our team will verify your application within 3–5 working days and reply with review results
Once approved, the refund will be returned to your original payment channel within 7–10 working days
5. Product Returns Explanation
Since WhiskerWise AI is a virtual digital service without physical inventory and physical delivery, physical product returns are not applicable. All service termination, cancellation and refund procedures shall be implemented in accordance with the above rules.
6. Policy Updates
We reserve the right to update this Shipping & Returns Policy irregularly to adapt to service upgrades and platform rule adjustments. The updated policy will be posted on this page with the latest effective date. Continued use of our service after policy updates means you accept the revised terms.
7. Contact Information
If you have any questions, doubts, or suggestions about our delivery, cancellation and refund policies, please contact our customer support team:
Email: contact@yaowanshe.com
Working Hours: Monday - Friday, 9:00 - 18:00 (UTC+8)